Refund Policy

1) Introduction

This Refund Policy explains how refunds, billing corrections, and cancellations are handled for products and services offered by OneStep AI System. The policy is designed to remain fair, transparent, and legally compliant while protecting the operational quality of delivery-based and subscription-based services.

Please read this document carefully before purchasing any plan, onboarding package, add-on, or custom engagement. Continued use of our platform after payment indicates your acceptance of the terms listed below.

2) Subscription Services

OneStep AI System may provide multiple commercial plans and service categories based on business requirements. These commonly include:

• Monthly Plans: recurring billing every month for active subscriptions.
• Annual Plans: discounted yearly billing with full-plan commitment terms.
• Enterprise Plans: custom business contracts with negotiated commercial clauses.
• White Label Plans: branding-enabled solutions that often involve setup work and deployment overhead.
• Add-ons: additional capabilities, seats, integrations, automation modules, or service units purchased on top of a base plan.

Each plan type may follow different billing and eligibility conditions. If plan-specific terms are provided in a proposal, order form, or invoice, those terms are considered part of the governing purchase agreement.

3) Free Trial

Where available, free trials are offered so customers can evaluate fit before paid activation. Trial users are expected to review functionality, support scope, and technical compatibility with their business workflows.

Once a trial converts into a paid subscription, billing follows the selected plan cycle and this policy applies to all payment and refund decisions.

Tip: Use trial period time to confirm your required integrations and usage outcomes.

4) Refund Eligibility

Refund requests are reviewed individually and are not guaranteed by default. However, OneStep AI System may consider refunds in legitimate cases such as:

All claims are examined with transaction records, support logs, activation traces, and relevant usage data before final outcome is communicated.

5) Non-Refundable Items

To maintain fairness and delivery integrity, the following categories are generally non-refundable once purchased, activated, delivered, or consumed:

• Activated subscription cycles where access has already been granted.
• Onboarding and setup services once initiated.
• White label setup and brand deployment activity.
• Custom development, implementation, or tailored integration work.
• Domain purchases, renewals, or domain-related expenses.
• Third-party platform charges and external vendor fees.
• Delivered training sessions, strategic consultation, or advisory calls.
• Discounted, promotional, or special-price plans unless explicitly stated otherwise in writing.

6) Cancellation Policy

Customers may cancel an active subscription at any time before the next renewal date through account controls or by contacting support.

• Cancellation prevents future recurring billing.
• Access remains available until the end of the current paid billing period.
• Partial or prorated refunds for unused time are not provided unless required by applicable law.

For enterprise contracts, cancellation provisions outlined in signed commercial agreements supersede default self-serve terms where applicable.

7) Refund Request Process

To request a refund, contact support and include complete information so our billing team can review quickly and accurately.

1. Contact support via the official company support email or website channel.
2. Share order details (invoice number, transaction ID, purchase date, and billing name).
3. Explain the refund reason clearly with supporting evidence where relevant.
4. Our team verifies payment records, usage status, and technical context.
5. A final decision is communicated by email after review completion.

Incomplete requests may require additional information and can extend review time.

8) Refund Processing Time

Approved refunds are typically processed within 7–14 business days, depending on payment rails, bank timelines, and gateway partner settlement cycles.

While OneStep AI System initiates approved refunds promptly, final credit posting time can vary by issuing bank and regional payment processing standards.

9) Payment Methods

Payments may be accepted through one or more of the following methods based on checkout availability and customer region:

• Credit cards and debit cards.
• UPI and net banking options where enabled.
• Approved payment gateways and wallet-enabled checkout rails.
• International payment methods where applicable.

For approved refunds, funds are returned to the original payment method whenever technically possible and compliant with gateway policies.

10) Chargebacks

If you believe a payment is incorrect, please contact OneStep AI System first so we can resolve the matter quickly through direct support.

Unauthorized or premature chargebacks may lead to temporary account suspension during investigation, including restricted service access until evidence and billing records are verified.

We remain committed to fair resolution and customer-first communication throughout any dispute process.

11) Exceptional Circumstances

In rare and extraordinary situations not explicitly covered by this policy, OneStep AI System may issue a goodwill refund, partial refund, or service credit at its sole discretion.

Such decisions are case-specific and should not be interpreted as a general policy commitment for future requests.

12) Policy Updates

This policy may be revised periodically to reflect product changes, legal requirements, billing infrastructure updates, or operational improvements.

The latest version published on our website supersedes previous versions. Customers are encouraged to review this page periodically to remain informed.

13) Contact Us

For billing support, cancellation help, or refund request guidance, please contact us using the details below: